Information for current tenants

MyAster

If you are an existing customer, why don’t you try our fantastic customer portal. You can log a repair, pay your rent, update your details, along with other useful information and advice.

All you need is a mobile number and email address to register. If you already have an account, log in here, or sign up using your mobile number and email address.

There is also a MyAster app. We have created a MyAster app for both Android and IOS, please search for it in your App Store. 

I have a repair or maintenance request. How do I contact you?

You can report a repair by telephone or e-mail.

Phone - 01264 324917
Text - 07921 452413
Email -  [email protected]

Our offices are open 8am - 5pm Monday to Friday

Out of Hours (for emergencies only): 

Call the Enham Maintenance Team phone number (01264 324917) and your call will then be diverted to Aster Group’s out-of-hours
response service provider, Deane Helpline; this team will assess the emergency repair in order to help resolve it for you.

What is the Tenant Scrutiny Panel, and how do I get involved?

The Tenant Scrutiny Panel provides the means for tenants to get involved in shaping and influencing how their homes are managed. It also provides the opportunity for Enham Trust to work in Partnership with its tenants to self-regulate service delivery. To get involved, please contact the Housing team by emailing [email protected] or calling 01264 345803.

How do I make a complaint?

In the first instance, please visit here to download our complaints policy and procedures and see how to submit your complaint.

Where can I find out more information about housing?

Please consult the Quarterly Review Housing newsletter, which has helpful contact details and information on the back cover. If you can't find what you are looking for, please contact the Housing team by emailing [email protected] or calling 01264 345803.