Enham Trust is committed to providing high quality services to our customers, however, we recognise mistakes can sometimes be made. Enham Trust views complaints as an opportunity to learn and improve as well as a chance to put things right.

A complaint may be made by any Service User who receives, requests or is affected by our services. In the event an individual is unable to make the complaint themselves, we ask that the complaint is processed by a third party. The third party will need permission from the complainant to act on their behalf.
  

Download our complaints policy here

 

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FOR TENANTS ONLY:

 
To make a complaint, please visit https://www.aster.co.uk/contact-us/complaints.

We’re a member of the Housing Ombudsman Scheme and we’re committed to its Complaint Handling Code. This means you can be reassured that if we can’t resolve your complaint, there’s an independent body who can assess how we’ve dealt with your concerns.

Our self-assessment against the Complaint Handling Code can be found here.

You can read our Annual Complaints Report here.

Read our governing bodies response to the Annual Complaints Report here.

You can find out more about our process by reading our Complaints Policy

 

 

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FOR ALL OTHER COMPLAINTS:

 

Download our Complaints Procedure Summary here

Complete our complaints form here