Information for current tenants Expand MyAster If you are an existing customer, why don’t you try our fantastic customer portal. You can log a repair, pay your rent, update your details, along with other useful information and advice. All you need is a mobile number and email address to register. If you already have an account, log in here, or sign up using your mobile number and email address. There is also a MyAster app. We have created a MyAster app for both Android and IOS, please search for it in your App Store. I have a repair or maintenance request. How do I contact you? You can report a repair by telephone or e-mail. Phone - 01264 324917Text - 07921 452413Email - [email protected] Our offices are open 8am - 5pm Monday to Friday Out of Hours (for emergencies only): Call the Enham Maintenance Team phone number (01264 324917) and your call will then be diverted to Aster Group’s out-of-hoursresponse service provider, Deane Helpline; this team will assess the emergency repair in order to help resolve it for you. What is the Tenant Scrutiny Panel, and how do I get involved? The Tenant Scrutiny Panel provides the means for tenants to get involved in shaping and influencing how their homes are managed. It also provides the opportunity for Enham Trust to work in Partnership with its tenants to self-regulate service delivery. To get involved, please contact the Housing team by emailing [email protected] or calling 01264 345803. How do I make a complaint? In the first instance, please visit here to download our complaints policy and procedures and see how to submit your complaint. Where can I find out more information about housing? Please consult the Quarterly Review Housing newsletter, which has helpful contact details and information on the back cover. If you can't find what you are looking for, please contact the Housing team by emailing [email protected] or calling 01264 345803.
Weston Court We offer 3 types of accessible housing Expand Weston Court Weston Court is a development of 8 wheelchair accessible, one-bed bungalows, built at the main site at Enham Trust. The bungalows were designed in consultation with disabled people, to ensure that all aspects of the properties were accessible. These include walk-in showers and rise and fall kitchen work surfaces, designed by Mount Industries, one of our Social Enterprises. Weston Court is also designed with Structural Insulated Panels (SIP), which offers reduced energy costs for tenants. Weston Court is a great option for you if you want independence with your own front door, but still require some level of care and support.
Bradbury Place We offer 3 types of accessible housing Expand Bradbury Place Built in the heart of Andover, Bradbury Place is an accessible housing development following feedback from people with disabilities wanting to live in a town centre. This development is made up of eight wheelchair accessible 1 & 2 bedrooms, designed by Winchester Architects, Design Engine. Bradbury Place has a flying freehold over the central footpath, and has been designed to be fully accessible linking the wider community together. Find out more about Bradbury Place in our history.